SHIPPING AND RETURN POLICY
SHIPMENT PROCESSING TIME
We currently fulfill all online orders twice a week, on Tuesday and Friday.
- All orders received between Friday (of the previous week) and Monday will be processed on Tuesday.
- All orders received from between Tuesday and Thursday are processed on Friday.
We can appreciate that you might need your shrubs sooner than this. You are welcome to order through AMAZON where you can find our shrubs on Amazon Prime, however please note that we do not handle fulfillment for them. For customer service related to anything purchased through Amazon, please contact Amazon.
SHIPPING DELIVERY ESTIMATES
As stated above, shipments will be processed on Tuesday & Friday.
For orders shipped to the East Coast and Midwest, estimated delivery time will be 1-3 business days from the day it was processed.
For orders shipped to the West Coast, Alaska & Hawaii, estimated delivery time will be 3-5 business day from the day it was processed.
*There of course may be exceptions here. We are a family run business that goes on vacation from time to time.
We currently do not ship outside of the USA mostly because the cost of shipping it too high. If you are willing to pay for shipping, please contact us and we'll review your request accordingly.
SHIPPING CONFIRMATION & ORDER TRACKING
Once your order has been processed, you'll receive an email confirmation with a tracking number.
Sometimes USPS tracking information reports that you product has been delivered before has actually been delivered. If this happens to you, we ask that you please wait 2 business days after it is reported as delivered to see if it shows up.
Shipping delays (once the product has been shipped), while unfortunate, are out of our control. Please be patient if your shrubs are delayed for this reason. If this does happen to you, we will do our best to communicate with you to keep you updated on when you will receive your shrubs.
DAMAGES, ISSUES, EXCHANGES & REFUNDS
DAMAGES & ISSUES
We obviously don't want you to receive a broken bottle of shrub. A box soaked in a vinegar sitting on your front stoop is not what anyone wants. So if this does happen to you, we apologize in advance.
If it looks like something broke (it will be pretty obvious), or if you receive the wrong item, CONTACT US and we'll do everything we can to make it right.
Since this is a food and beverage item, we are not able to accept any returns on any products other than those which have been damaged in shipment, are defective or are not the item you ordered.
Unfortunately, we can not accept exchanges at this time.
We will notify you once you have contacted us and we either talked about or inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or we can send you another bottle of whatever broke during shipment. Please remember it can take some time for your bank or credit card company to process and post the refund too.